We reserve the right, at any time after receipt of your order, to accept or decline processing the order for any reason.

One of our biggest concerns as an online retailer is to verify the validity of every order we receive to ensure that neither you nor we will fall victim to any kind of fraudulent activities.  On occasion, we may ask for your help substantiating information for orders that need further verification.  Accordingly, if the payment information provided for an order cannot be authenticated, we reserve the right to refuse to process any order should it not meet our verification standards for a valid order.  We may even require further corroboration for certain orders even though we may have obtained an authorization number from the financial institution for fraud avoidance.

In addition, orders received by us with a shipping address that is not exactly the same as the approved billing address will require further verification and/or may be declined.  Please be advised that if such orders are not immediately declined, the verification process may cause a delay of the processing and shipping of the order.  Orders from established customers with a purchasing history of at least 60 days usually can be shipped to addresses other than the billing address on file with the credit card company.  However, we do not guarantee that we will accept such 3rd party shipments automatically.

Furthermore, even though we make every effort to provide you with the most accurate, up-to-date information regarding our products it is possible that an item on our website may be incorrectly priced.  In the event an item is listed at an incorrect price, whether due to a typographical, photographic or technical error, we reserve the right to refuse or cancel any orders placed for such an incorrectly priced item.  We apologize for any inconvenience this may cause.

We try our best to maintain our prices.  However, due to continual increases in the cost of raw materials as well as the current downtrend in the value of the US dollar we reserve the right to change our prices at any time without notice.

United States Locations:

1. Enter an e-mail address where you want all confirmations and correspondence sent.
2. Create a password.
3. Your billing address must exactly match the address where your bank sends your credit card statements.  To prevent fraud, if the address you provide does not exactly match the address where your bank sends your credit card statements, it will be necessary for our credit department to contact you for additional verification before processing your order.  This may result in your order being delayed.
4. Do not enter any information in the field marked "Non-US State".
5. Your shipping address can be different than your billing address.  However, we suggest you notify your credit card company of a third party shipping address and have them add it to your file.  Regardless, if the shipping address differs from the billing address your order may be delayed until we can obtain additional verification from you.  Furthermore, we reserve the right to refuse to ship an order if we cannot verify a third party shipping address.

Non-US Locations:

1. Enter an e-mail address where you want all confirmations and correspondence sent.
2. Create a password.
3. Your billing address must exactly match the address where your bank sends your credit card statements.  To prevent fraud, if the address you provide does not exactly match the address where your bank sends your credit card statements, it will be necessary for our credit department to contact you for additional verification before processing your order.  This may result in your order being delayed.
4. Click on the drop-down indicator located at the "State" window.  Be sure to select "Non-US State".  Immediately to the right of the State window is another window called "Non-US State". Please enter your local State/Province in the space provided.  Finally, be sure to select your country by clicking on the drop-down indicator located at the "Country" window.
5. Your shipping address can be different than your billing address.  However, we suggest you notify your credit card company of a third party shipping address and have them add it to your file.  Regardless, if the shipping address differs from the billing address your order may be delayed until we can obtain additional verification from you.  Furthermore, we reserve the right to refuse to ship an order if we cannot verify a third party shipping address.

If you refuse delivery of your order from the carrier service for any reason whatsoever, it will be treated as an unauthorized return and reimbursement to your credit card for such an unauthorized return will be as follows:

If the return is from a location in the United States, we will only reimburse your credit card for the purchase price of the item

1. less the original shipping & handling charge, and
2. less the return shipping charge, and
3. less any free standard shipping charges and additional volume discounts, and
4. less any gift or promotional values associated with the order, and
5. less a re-stocking fee equivalent to 50% of the merchandise value of such refused order.

Shipments to locations outside the United States are international shipments.  If delivery of an international shipment is refused by the customer, and as a result of such refusal, the courier service demands payment of any costs incurred, including, but not limited to customs fees, duties, taxes, and/or other import related charges, we will pay all such costs.  Accordingly, we will only reimburse your credit card for the purchase price of the item

1. less all such costs as indicated above, and
2. less the original shipping & handling charge, and
3. less the return shipping charge, and
4. less any free standard shipping charges and additional volume discounts, and
5. less any gift or promotional values associated with the order, and
6. less a re-stocking fee equivalent to 50% of the merchandise value of such refused order.

If the courier service is unsuccessful in their attempt to deliver your order, and whereas the courier begins a "return to sender" procedure, all costs associated with such "return to sender" procedure will be the sole financial responsibility of the customer. Accordingly, we will only reimburse your credit card for the purchase price of the item

1. less all such costs as indicated above, and
2. less the original shipping & handling charge, and
3. less the return shipping charge, and
4. less any free standard shipping charges and additional volume discounts, and
5. less any gift or promotional values associated with the order, and
6. less a re-stocking fee equivalent to 50% of the value of the returned merchandise.

In addition, if the order is an international shipment, we will further reduce the amount to be reimbursed to your credit card by any customs fees, duties, taxes, and/or other import related charges that have been paid by us to the courier as indicated herein above.

You can pay for your order using your American Express, Visa, MasterCard, or Discover card. Incorrect information may cause a processing delay or cancellation of your order.

Accepted orders that are received by 3:00pm EST (Monday-Friday)it will ship the next day.  Accepted orders received after 3:00pm EST (Monday-Friday) may be ship the next day, but usually ship out in 48 hours. Orders that are received on weekends or holidays will be shipped no later than the next business day after the order has been accepted.  Standard delivery time will vary from 2-6 business days to most destinations. 

Occasionally we might be out of stock on certain products even though the website shows the item is available.  We will contact you by e-mail should this occur with an estimated delivery timetable.  You may cancel that portion of your order should this not meet your needs, however, you will not be able to cancel the order yourself.  You will need to contact our Customer Care Department by e-mail info@my-staccato.com and we will cancel that portion of the order on your behalf.

Although UPS is our primary shipping carrier we reserve the right to ship your order through the United States Postal Service (USPS) or any other carrier that we deem appropriate.

You only may use our photos on your website provided we have given you prior written consent authorizing such use. Please contact us if you would like to use any of our photos.

Please be advised that all material including images, illustrations, designs, icons, photographs, and written and other materials that are part of this website are the exclusive properties of  STACCATO.  Use of such exclusive properties without prior written consent by STACCATO. specifically authorizing such use is strictly prohibited and is in violation of United States copyright laws.

You like a product, but you feel the displayed image is too small to see all the detail.  No problem! Simply click on the image and you will be directed to the product’s description page.  Once you are at the product’s description page click on the displayed image and it will double in size.  Now you will also be able to view other images of the same product.  If you click on another thumbnail image, it will become enlarged.  To go back to the original image merely click on it’s thumbnail.  For even closer inspection of the product you can "Super-Size" the image by clicking on the enlarged image. Super-sized images are 4 times as large as the original image size.

 

If you still need a clearer picture please feel free to contact us at info@my-staccato.com.